Shipping, returns and more

– Shipping: all our shipments are delivered within 3-7 working days, with the following considerations:

– If the order has been placed outside working hours, it will be processed the following day.
– If the order cannot be processed on time due to operational reasons, see over-ordering, out-of-stock, etc.
– If the carrier is delayed, we have no control over the carrier.

– free rush delivery: all our orders have free express delivery (delivery 3-7 working days) to the United States. 

– customs: all shipments to the United States are subject to customs duties, which are the sole responsibility of the customer.

– returnS: products can be returned or exchanged within 14 days after receipt, provided that the product is unused, includes all original packaging and accessories, and is in the same condition in which it was received.

To request a return, please email us at hi@xiaomihome.us.

• Return shipping costs must be covered by the customer.

• Initial shipping costs (outbound shipping) paid by the customer are non-refundable.

• Laptops and tablets: they can also be returned within 14 days, only if unused and in the original condition. All laptops/tablets returned are subject to a prior inspection upon arrival. A 100% refund will be issued only if the device is confirmed to be in the same condition as when shipped.

– EXCHANGES: if you have changed your mind and prefer something else, simply return the products you are not happy with, place a new order with the new products, and we will refund the amount of the returned products (subject to inspection), minus shipping costs, if any.

– warranty: the warranty is offered directly by us at our USA’s technical center, and covers manufacturing defects of the equipment, in no case errors or damages derived directly or indirectly from the customer’s activity. Shipments to the technical center are covered.